The effect of digital transformation on customer satisfaction and customer loyalty: The case of Participation Banking – Matin Shahverdiyev
Matin Shahverdiyev
Diplomová práce
The effect of digital transformation on customer satisfaction and customer loyalty: The case of Participation Banking
The effect of digital transformation on customer satisfaction and customer loyalty: The case of Participation Banking
Anotace:
Abstract The aim of this research is to examine the impact of digital transformation on customer satisfaction and customer loyalty in the banking sector of Azerbaijan. The study adopts a quantitative approach and utilizes the descriptive method. The relational scanning model is employed to determine the relationships between variables. The research focuses on the digital active customers of Kapital …víceAbstract:
Abstract The aim of this research is to examine the impact of digital transformation on customer satisfaction and customer loyalty in the banking sector of Azerbaijan. The study adopts a quantitative approach and utilizes the descriptive method. The relational scanning model is employed to determine the relationships between variables. The research focuses on the digital active customers of Kapital …více
Jazyk práce: angličtina
Datum vytvoření / odevzdání či podání práce: 13. 12. 2023
Identifikátor:
https://vskp.vse.cz/eid/90146
Obhajoba závěrečné práce
- Obhajoba proběhla 29. 1. 2024
- Vedoucí: Martin Machek
- Oponent: Daniela Kolouchová
Citační záznam
Citace dle ISO 690:
SHAHVERDIYEV, Matin. \textit{The effect of digital transformation on customer satisfaction and customer loyalty: The case of Participation Banking}. Online. Diplomová práce. Praha: Vysoká škola ekonomická v Praze. 2023. Dostupné z: https://theses.cz/id/f3uots/.
Plný text práce
Obsah online archivu závěrečné práce
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Jak jinak získat přístup k textu
Instituce archivující a zpřístupňující práci: Vysoká škola ekonomická v Prazehttps://vskp.vse.cz/eid/90146
Vysoká škola ekonomická v Praze
Magisterský studijní program:
Management
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