Complications in practical work with IT Asset Management (ITAM)

Kristiana Dervishaj

Diplomová práce

Anotace:

ITAM should be a critical part of an IT strategy in any organization. By collecting data about the computer systems that make up IT services, ITAM can be utilized as a dynamic apparatus concerning equipment and programming use, purchases, and rearrangements. It also assists associations with dealing with their IT bequests more effectively. Throughout the study and research complications and issues were identified in the thesis. ITAM is a useful tool to use and it benefit the organizational processes and functional part.

Abstract:

ITAM should be a critical part of an IT strategy in any organization. By collecting data about the computer systems that make up IT services, ITAM can be utilized as a dynamic apparatus concerning equipment and programming use, purchases, and rearrangements. It also assists associations with dealing with their IT bequests more effectively. Throughout the study and research complications and issues were identified in the thesis. ITAM is a useful tool to use and it benefit the organizational processes and functional part.

Klíčová slova

Asset, Stakeholders, Automation, ITIL, ITSM, Life cycle, Servicenow

Keywords

Servicenow, Asset, Automation, ITSM, Life cycle, Stakeholders, ITIL

Jazyk práce: angličtina

Datum vytvoření / odevzdání či podání práce: 2. 5. 2022

Obhajoba závěrečné práce

• Obhajoba proběhla 25. 8. 2022
• Vedoucí: Antonín Pavlíček
• Oponent: Lucie Böhmová

Vysoká škola ekonomická v Praze

Magisterský studijní program:
Information Systems Management